Retailers and manufacturers of big-ticket items like furniture, appliances, mattresses and exercise equipment outsource certain parts of their supply chain to 3rd party logistics (3PL) companies. The more common parts of the supply chain outsourced to 3PL companies include transportation, warehousing/cross-docking, final mile delivery, assembly and installation, aftermarket support, and reverse logistics.
WHAT IS A 3RD PARTY LOGISTICS COMPANY?
WHAT SPECIFIC SERVICES DOES SERVANT LOGISTICS OFFER?
Servant Logistics focuses on final mile delivery, installation and assembly, warehousing/cross-docking, aftermarket support and reverse logistics services. We know the in-home delivery experience for your customers is a reflection of your brand and is a critical step in providing the highest level of customer satisfaction. Our company culture is built on a commitment of ensuring each of your customer's in-home delivery experience is beyond exceptional.
WHERE DOES SERVANT LOGISTICS PROVIDE SERVICES?
Servant Logistics is a national company with authority to operate in all 50 states and Puerto Rico.
Frequently Asked Questions
WHAT INDUSTRIES DOES SERVANT LOGISTICS PROVIDE SERVICES TO?
We focus on retailers and manufacturers of big-ticket" items, including appliances, furniture, bedding, building supplies, and exercise equipment. We work with these types of companies to improve their logistics operations, resulting in greater efficiency and profitability.
HOW DO I ENSURE MY CUSTOMERS RECEIVE THE BEST DELIVERY SERVICE WITH SERVANT LOGISTICS?
Servant Logistics works with each client to design a customized delivery solution dedicated to providing your customers exceptional service. Our delivery solutions focus on the key performance indicators (KPIs) that are aligned with your specific operational goals and are reported daily to ensure our delivery services are exceeding your standards. We do understand customer satisfaction is the ultimate goal and therefore, we work with our clients to ensure their customer satisfaction survey process is integrated into our operations, including reporting down to each delivery team.
WHAT TYPE OF TECHNOLOGY DO YOU USE TO TRACK DELIVERIES AND ROUTES?
When our clients ask us to provide the routing solution, we utilize the latest generation of routing technologies considered the standard in the final mile delivery industry. This technology also allows for the use of automated notification to customers, real time tracking of fleet movement and delivery status and customized reporting. The result is maximum routing efficiencies to reduce costs and improve service.
Companies outsource to Servant Logistics to focus on other aspects of their business. Our services will be managed with on-site management and staff dedicated to you and responsible for overseeing the day-to-day operations and delivery teams.
HOW DO YOU MANAGE YOUR DELIVERY TEAMS?
DOES SERVANT LOGISTICS HAVE WAREHOUSING AND CROSS-DOCKING CAPABILITIES?
Servant Logistics has years of experience operating warehouse and cross-dock facilities for companies. We have the ability to open a new facility anywhere in the United States, as needed by our clients.